Who Are We Looking For?

Do you love making sure people have everything they need to be successful? Well, that is exactly what we want for our clients! We are looking for someone who understands our brand and has a passion for our vision - empowering women to tap into their innate ability to achieve.

We are looking for someone who has a vision for future directions, a keen ear for consumer communication, and an eye for trends so that we can deliver our customers a truly exceptional experience and set them on a trajectory for success - this will improve word-of-mouth marketing and feed into our marked company growth.

“So, what will I be doing?”

Here is a list of the responsibilities that fall under the purview of this position:

• Ensure fulfillment of all paid content - this includes both digital and physical products. 
• Conduct and then analyze customer surveys - this includes entrance and exit surveys and communicating trends to the executive team for the purpose of improvement.
• Up-level all paid content - this means taking what we already have, applying our “never satisfied” value, and looking for ways to provide a better customer experience via market trends and customer feedback. 
• Manage and support all Customer Success Team Members: Customer Support Representative and Head Coach
• Ownership for all continued education/segments for membership program(s). - examples include challenges, book clubs, etc., for our Beyond M101 group
• Overseeing the scheduling of coaching calls and the process of uploading coaching call replays. 
• Managing communication with existing customers
• Overseeing communication from the support box - aka, offering support to Customer Service Representatives.
• Ownership for Beyond M101 Promotions, including FOMO Promotions.
• Measuring and maintaining historical data for customer success metrics such as Customer completion of MACROS 101 and Beyond Membership Retention and being well-versed in them for the purpose of communicating and improving them over time. 

Why This Position is Awesome

While you won't be doing the coaching or teaching the content, your responsibility will be to make sure things are running smoothly on the backend so that clients don't have to guess where to find what they are looking for.

Think of it like any production on stage. You won't be the actress saying the lines or singing the songs, but as the stage manager, you make sure the lights are cued, the costumes are where they need to be and in good order, and that the curtain rises and falls when it needs to.

Job satisfaction here comes from the hundreds of testimonials that pour in from women whose lives we have changed - changes that you know that you had a front-row seat in making happen.

If you love Biceps After Babies and what we stand for...this position is built on ALLLL of those values. We empower women, and as Director of Customer Success, your mission and aim is to ensure we do our darnedest to serve and empower those women who have chosen to share their journey with us.

This Position is For You If -

• You enjoy solving problems.
• Managing a small team of women - including virtual assistants.  
• You find fulfillment in communicating with others - especially as to information related to our brand as a whole
• You are comfortable and enjoy analyzing numbers.
• You are comfortable running "tests" for the purpose of improvement --> you are results driven!
• You are a forward thinker and collaborator.
• You are not afraid to step outside of your comfort zone and take messy action.
• You love what we stand for and want to help promote that!  

Why This Position is Important

As is spelled out in the title - this position is all about the success of our customers.

We have thousands of women who are members of our programs, and we have big dreams to expand that number even further! And we've found that the strongest and surest way of attracting new clients that align with our vision and values is word-of-mouth communication. And the best way to promote that kind of organic communication is to ensure that the clients have a top-tier experience.

At the end of the day, we can pay thousands of dollars in paid advertising, but it won't matter how many clients we bring in if the product we are fulfilling to them is not exceptional.

Position Details

This position is a managerial position and, as such, is part of our executive team.

Because of this, it is a full-time position with the expectation of putting in between 30-40 hours per week; however, the timing of these hours is flexible based on your schedule.

Compensation will start at $3000/month with 401K employee contributions and employer profit sharing available to you after 1 year of employment.

As a note, we won't expect you to come into this position knowing how to do everything - growth is part of the job, and we are here for it!

Sound Appealing?

Then, please apply! We are excited to get to know you.